SHIPPING AND DELIVERY POLICIESUpdated 5 days ago
OBSERVED HOLIDAYS
No fulfillment or customer service occurs on the following US holidays:
- New Year's Eve and New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- Independence Day (July 4)
- Labor Day
- Veteran's Day
- Thanksgiving Day
- Christmas Eve and Christmas Day
UNITED STATES DOMESTIC SHIPPING
Fulfillment Schedule: Monday – Friday 7AM – 12:00 Noon ET. We do not fulfill orders on weekends or major holidays. We process orders within 48 hours of payment during normal business hours. If an order arrives after Thursday midnight, it will not process until Monday (unless Monday is a US holiday).
Holiday Order Cutoff Dates:
Bastion is not liable for shipments that do not arrive by any holiday.
USPS First Class Delivery (default free shipping service) - orders must be received by NOON December 11 to ship by December 13 cutoff date. USPS First Class service is not guaranteed-delivery meaning delivery time is an estimate only.
Fed Ex Ground or Fed Ex Saver (paid shipping service) - orders must be received by NOON December 11 to ship by December 13 cutoff
Fed Ex 2nd Day Air or Overnight (paid shipping service) - orders must be received by NOON December 16 to ship by December 18 cutoff.
Default Delivery Service: Once shipped, we ask that you allow 7-10 business days for standard First-Class mail deliveries. Transit times may exceed delivery estimates due to carrier delays (holiday volume, weather, temporary service outage). Estimated delivery times are calculated at checkout based on destination. Domestic delivery times for default service are estimates only and are not guaranteed. NOTICE: The USPS is still undergoing renovation that may impact service, especially to rural areas. As we know more, we will do our best to keep our buyers informed.
Expedited Delivery Service: We use Federal Express for our expedited service. There is a service fee for expedited service. Options and rates are available for review during the payment process. Federal Express does not ship to PO boxes. Federal Express deliveries are during normal business hours (weekdays M-F) only. NO weekend delivery service is available. Please note this when ordering later in the week. For example, orders arriving for processing Wednesday through Friday may not qualify for same week delivery depending on delivery option purchased.
P.O. Box or APO/FPO Addresses: BASTION® ships to addresses within the U.S., U.S. territories, and in most cases APO/FPO/DPO addresses. For PO Boxes and APO/FPO/DPO addresses, BASTION® uses USPS First-Class delivery as the default service.
ADDRESS WITHOUT ASSIGNED MAIL RECEPTACLE: Any third-party holding facility, multi-plex management unit, hotel lobby / concierge, doorman, caretaker, etc., listed as custodian to any shipment without a valid mail receptacle, accessible lock box, or assigned mail slot included in address will not be shipped. The order will be cancelled as undeliverable address provided. We are not liable for any loss or damage claim that results from such an arrangement.
INTERNATIONAL SHIPPING (OTHER THAN USA AND TERRITORIES)
We now sell only through Amazon Prime UK. We no longer ship to any location outside the US through our online store.
SHIPPING CONFIRMATION & TRACKING INFORMATION
You will receive a Shipment Confirmation email once your order is fulfilled. The confirmation includes the tracking number, which should be active within 48 hours of receipt of the email. If you have not received an order tracking update within 3 business days, please contact our Customer Service team.
SCANNED AS DELIVERED BUT NO PHYSICAL SHIPMENT
We do not take immediate action to reship or refund the day a package shows as scanned but not found. It often happens that the USPS will scan the shipment at the distribution center rather than the final destination. It typically takes 1-2 business days (M-F excluding holidays) to receive the package once it has been scanned.
After 48 business hours, take the steps below before contacting us or your local post office. Do not wait, as shipments are rarely lost and are 100% recoverable!
- Verity Address: Double-check the shipping address you entered into your order record.
- Search Thoroughly: Check porches, back doors, side gate, mailboxes, bushes, and even your garage, as carriers might place packages in secure places if no receptacle is available.
- Ask Around: Inquire with household members, roommates, and neighbors, as they may have accepted the shipment or received it by mistake and do not realize it.
After checking and asking around, contact your local post office that handles your specific route and even talk to the carrier that delivers to your business/residence directly. Provide your tracking number and explain that it was scanned as delivered. They have GPS details that will help with locating shipment.
SHIPMENT DAMAGE
BASTION® will replace orders that have been damaged during the shipping process. If you’ve received a product that is not working due to damage during shipping, please contact our Customer Service team within 3 business days of receiving your order. We require clear pictures of the damage to the shipping container (envelope/box) AND damage to the product.
LOST OR STOLEN ORDERS
BASTION® does not reimburse or replace orders that have been confirmed as delivered by the courier and are reported as lost or stolen. Contact law enforcement for theft-related issues. In some circumstances, you may be able to file a loss claim with your home/renter’s insurance.
RETURNS
Please see our Return and Refund Policy as it provides detailed information about options and procedures for returning your order.