Customer Support support@bastionboltactionpen.com

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MEMBERSHIP, DISCOUNTS, AND PRICING

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CORE PRODUCTS AND SERVICES

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OTHER PRODUCTS (Specialty / Proposed Products)

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PRODUCT TROUBLESHOOTING

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ORDER MANAGEMENT

Important information about the conditions and processes necessary for replacement and refunds.

WARRANTY / RETURN / REFUND POLICIES

Describes Reseller / Dealer and Affiliate Program

B2B & B2C RELATIONSHIPS

ABOUT BASTION MEMBERSHIP AND DISCOUNTS. What are membership benefits?. What type of discounts do you offer?. Do you offer military/service discounts?. Why isn’t your discount offer working?. How can I get a discount?. When do you run sales in your st

ABOUT BASTION MEMBERSHIP AND DISCOUNTS<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/membership-304698#dsc01">What are membership benefits?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discount-faqs-306476#dsc02">What type of discounts do you offer?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discount-faqs-306476#dsc03">Do you offer military/service discounts?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discount-faqs-306476#dsc04">Why isn&#x2019;t your discount offer working?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discount-faqs-306476#dsc05">How can I get a discount?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discount-faqs-306476#dsc06">When do you run sales in your store?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/unsubscribe-383912#dsc07">How do I unsubscribe from your marketing list?</a>ABOUT BASTION PRODUCTS AND SERVICESBALLPOINT PENS<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen01">What different pen styles do you sell?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen02">What are your pens made of?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen03">Where are your pens made?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen04">Where do you open the pen to access ink the cartridge?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen05">Are your pens easy to grip?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen06">How much do your pens weigh?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen07">Is it possible to personalize my pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen08">Is it possible to add a corporate logo to my pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen09">What do I do if I have problems with my pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-action-ballpoint-pens-304265#pen09">How do I remove leaked ink that entered pen barrel?</a>BALLPOINT INK<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink01">What is the ballpoint size (line width)?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink02">What type of ink comes installed in a new pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink02">Do you have pens that come with different color ink other than black?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink03">What different ink types do you sell?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink04">How much ink does your standard cartridge provide?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink05">Where can I purchase your standard ink cartridge?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink06">Where can I purchase your mini ink cartridge?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink07">What other brand ink cartridges work with your pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink08">How do I replace the ink cartridge?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink09">Why is my ink cartridge not working?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink10">What is the difference between oil and gel ink?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-ink-cartridges-299749#ink11">Which ink type is best for the way I write?</a>MECHANICAL PENCIL<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl01">What different mechanical pencil styles do you sell?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl02">What are your pencils made of?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl03">Where are your pencils made?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl04">How do you open your pencil to access the lead?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl05">Are your pencils easy to grip?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl06">How much do your pencils weigh?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl07">Where can I buy lead shafts for my mechanical pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/bastion-bolt-style-mechanical-pencils-304267#pcl08">What do I do if I have problems with my mechanical pencil?</a>REPLACEMENT PARTS<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#acc01">What type of accessories do you sell with your writing instruments?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl01">Where can I buy ink cartridges for my ballpoint pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl01">Where can I buy the cartridge spring for my ballpoint pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl02">Where can I buy the lead converter for my mechanical pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl02">Where can I buy lead shafts for my mechanical pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl02">Where can I buy the lead converter spring for my mechanical pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy clip screws for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy a clip for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy the o-ring for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy the cone (tip) for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy the bolt pin for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl03">Where can I buy the bolt shaft for my pen/pencil?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl04">Where can I buy the piston ink converter for my fountain pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/accessory-and-replacement-parts-306478#rpl05">Why aren&#x2019;t color-coated pen/pencil body replacement parts available in your store?</a>ABOUT PRODUCT TROUBLESHOOTING<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/my-ballpoint-pen-suddenly-stopped-working-281445#trb01">Why did my bolt-action pen suddenly stop working?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/my-mechanical-pencil-suddenly-stopped-working-279931#trb02">Why did my mechanical pencil suddenly stop working?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/fountain-pen-faqs-279914#trb03">Where do I buy ink for my fountain pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/fountain-pen-faqs-279914#trb04">How do I use the ink piston in my fountain pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/fountain-pen-faqs-279914#trb05">What is the best general care for my fountain pen?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/fountain-pen-faqs-279914#trb06">How do I master fountain pen writing?</a>ABOUT OTHER PRODUCTS (Specialty, Discontinued)<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/speciality-products-and-services-325586#spc01">What does pre-sale, limited-edition, one-time-production mean?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/discontinued-products-325648#end01">Do you still sell your copper and brass natural metal pens?</a>ABOUT UNSUBSCRIBE<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/unsubscribe-383912">How do I Unsubscribe?</a>ABOUT WARRANTY / RETURN / REFUND<a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war01">Do you have a warranty?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war02">What is covered under warranty?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war03">What is not covered under warranty?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war04">How do I file a warranty claim?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war05">How do I process a return?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war06">Why is the product I bought not eligible for return?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war07">How do I get a refund?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war08">Where is my refund?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war08">Why is my refund late?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war09">Why can&#x2019;t I return a sale item?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war10">How do I request a product exchange?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war11">I received your product as a gift, how do I return it?</a><a href="https://bastion-bolt-action-pen-gckhsmewxfr.gorgias.help/en-US/warranty--return--refund-policies-304612#war12">Why did I get charged shipping fees?</a>