WARRANTY / RETURN / REFUND POLICIESUpdated 2 days ago
30-DAY MANUFACTURER WARRANTY:
We offer a 30-day manufacturer return/replacement policy for defects/damage/malfunction on new, out-of-box products only.
COVERAGE:
- Ink cartridge has no ink flow. Troubleshoot
- Surface damage such as scratches, dents, abrasion, discoloring.
- Spring is bent or missing.
- Bolt pin is bent.
- Clip or clip screws are damaged or missing.
WARRANTY VOIDS:
- Loss or theft.
- Unauthorized resale.
- Accidental damage that results in malfunction.
- Ink cartridge stuck at the top of the barrel.
- Product alterations (adding/removing components, coating application, etc.)
- Replacement parts considered normal wear and tear Purchase parts
Unscrew the tip from the barrel so you can access the ink cartridge. Gently move the cartridge around in the barrel making sure it is not jammed. We do not offer repair services for jammed cartridges.
LIFETIME WARRANTY
Coverage for product issues occurring past the 30-day manufacturer warranty:
Manufacturer defects affecting bolt-action function involving bolt shaft and bolt pin.
WARRANTY VOIDS:
*Loss / theft.
*Standard wear and tear of replacement parts: ink cartridge, o-ring, spring, screw, clip, cone, or bolt pin.
*Unauthorized resale, counterfeit parts, improper disassembly/reassembly, modifying/altering design and/or parts, using it in manner beyond its function.
*Ink cartridge/lead converter other that a Bastion brand cartridge or other foreign object is installed into the barrel and/or cone causing a jam or other malfunction.
*Breaks or damage caused from dropping, improper engraving/marking, exposure it to excessive temperatures, pressure, chemicals, abrasives, etc.
*Surface wear/damage caused by storage methods: pants/coat pockets, backpacks, purses, glove boxes, especially against metal objects such as keys/loose change, in areas where temps fluctuate, in the metal rings of a notebook, etc., causing surface damage or debris to lodge into cone opening and/or bolt shaft opening. Color or surface changes due to storage methods is considered normal wear and tear. The is especially relevant for our anodized and poly-coated pens that are designed for grip, not protection.
WARRANTY CLAIM:
For physical damage, send clear pictures to [email protected]. Briefly describe specific malfunction of products, as there may be simple troubleshooting tips that you can apply to easily resolve the issue.
- Full name used for order
- Order number
- Full shipping address
RETURNS:
- Returns for other reasons or outside the manufacturer warranty are not automatically replaced/refunded.
- Returns require pre-authorization and proof of purchase. Do not send return without pre-authorization.
- Returns due to other reasons other than manufacturer defect/damage, must be undamaged, in the same new condition, and in original packaging.
- There are certain situations where only partial refunds are granted.
Non-returnable items:
- Digital gift cards
- Downloadable software products
- Health and personal care items
- Notebooks with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error.
REFUNDS (if applicable):
Once return is received and inspected, we will notify you of replacement or refund approval/rejection.
If you are approved for replacement, a representative will notify you of the ship date along with tracking information for a specified delivery service.
If you are approved for refund, a credit will automatically be applied to your credit card or original payment method. Refunds typically clear accounts within 3-5 business days.
Late or missing refunds
- Check your bank account and contact your bank.
- Check your credit statement and contact your credit card company.
If you've taken above steps and see no refund posted after 7 business days, contact us at [email protected].
SALE ITEMS:
Sale items are refundable on a case-by-case basis. For example, liquidated or discontinued items are not returnable and therefore not available for refund under most circumstances.
EXCHANGES:
We do not authorize exchanges. We only replace items that are defective or damaged according to warranty conditions. Send notification of defect/damage along with clear pictures to [email protected]. Purchases from Amazon are not eligible for exchange from Amazon or our online store. Amazon buyers need to return for refund and purchase the preferred item.
GIFT RETURNS:
If you received a product as a gift, you will receive store credit for the return in the form of a digital gift card. Exchanges and refunds are not available for gift returns.
Please submit your return authorization request to [email protected] to receive further instruction.
Required information for return authorization:
Full name of person who made the original order (this person will not receive any communication alerting them to the return or any part of the transaction - this is for our internal information only to verify proof of purchase and to associate the gift card to an original transaction for our accounting purposes).
RETURN SHIPPING FEES:
Request authorization to return by emailing [email protected].
Do not send unauthorized returns to our facility, as they may not be tracked appropriately if not labeled correctly.
You are responsible for return shipping costs outside the 30-day day manufacturer policy.
Shipping costs are non-refundable.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for damage/loss of return by carrier service, which may impact eligibility for refund/replacement.