Apply these simple methods and techniques to resolve issues before contacting our support team.
1) Cone opening is damaged not allowing the cartridge to come through at all or jamming the ink cartridge ballpoint in the opening. Review the rim of the cone where the ballpoint comes through the bottom hole (opposite the top threaded section). This
When we designed our pen in 2015, we made it compatible with ISO G2 refills. At that time, some manufacturers used the same refill dimensions we did. However, since that time, some manufacturers have changed their dimensions and they no longer work w
Our pocket clip is designed to sit very tight to the pen/pencil barrel. The clip is not considered "deep carry" where the clip has space between the clip and barrel to accommodate thicker material such as denim, wool, flannel, khaki, etc., especiall
1) Tip opening on converter is damaged not allowing the lead to come through at all or jamming in the opening. Examine the lead converter tip for damage. If the tip is damaged, you will need to purchase a new converter. 2) Lead is jammed inside the c
FILLING THE PISTON-STYLE INK CONVERTER. We are in the process of developing our tutorial on how to use our fountain pens. In the meantime, we found this video tutorial that we believe works best to describe both the cartridge and pistol-style conver