FREQUENTLY ASKED QUESTIONSUpdated 4 months ago
ABOUT BASTION MEMBERSHIP AND DISCOUNTS
What type of discounts do you offer?
Do you offer military/service discounts?
Why isn’t your discount offer working?
When do you run sales in your store?
How do I unsubscribe from your marketing list?
ABOUT BASTION PRODUCTS AND SERVICES
BALLPOINT PENS
What different pen styles do you sell?
Where do you open the pen to access ink the cartridge?
Is it possible to personalize my pen?
Is it possible to add a corporate logo to my pen?
What do I do if I have problems with my pen?
How do I remove leaked ink that entered pen barrel?
BALLPOINT INK
What is the ballpoint size (line width)?
What type of ink comes installed in a new pen?
Do you have pens that come with different color ink other than black?
What different ink types do you sell?
How much ink does your standard cartridge provide?
Where can I purchase your standard ink cartridge?
Where can I purchase your mini ink cartridge?
What other brand ink cartridges work with your pen?
How do I replace the ink cartridge?
Why is my ink cartridge not working?
What is the difference between oil and gel ink?
Which ink type is best for the way I write?
MECHANICAL PENCIL
What different mechanical pencil styles do you sell?
What are your pencils made of?
How do you open your pencil to access the lead?
Are your pencils easy to grip?
How much do your pencils weigh?
Where can I buy lead shafts for my mechanical pencil?
What do I do if I have problems with my mechanical pencil?
REPLACEMENT PARTS
What type of accessories do you sell with your writing instruments?
Where can I buy ink cartridges for my ballpoint pen?
Where can I buy the cartridge spring for my ballpoint pen?
Where can I buy the lead converter for my mechanical pencil?
Where can I buy lead shafts for my mechanical pencil?
Where can I buy the lead converter spring for my mechanical pencil?
Where can I buy clip screws for my pen/pencil?
Where can I buy a clip for my pen/pencil?
Where can I buy the o-ring for my pen/pencil?
Where can I buy the cone (tip) for my pen/pencil?
Where can I buy the bolt pin for my pen/pencil?
Where can I buy the bolt shaft for my pen/pencil?
Where can I buy the piston ink converter for my fountain pen?
Why aren’t color-coated pen/pencil body replacement parts available in your store?
ABOUT PRODUCT TROUBLESHOOTING
Why did my bolt-action pen suddenly stop working?
Why did my mechanical pencil suddenly stop working?
Where do I buy ink for my fountain pen?
How do I use the ink piston in my fountain pen?
What is the best general care for my fountain pen?
How do I master fountain pen writing?
ABOUT OTHER PRODUCTS (Specialty, Discontinued)
What does pre-sale, limited-edition, one-time-production mean?
Do you still sell your copper and brass natural metal pens?
ABOUT UNSUBSCRIBE
ABOUT WARRANTY / RETURN / REFUND
What is covered under warranty?
What is not covered under warranty?
How do I file a warranty claim?
Why is the product I bought not eligible for return?
Why can’t I return a sale item?
How do I request a product exchange?